The following FAQ should help you understand the basics of what to expect when placing a custom print order with CamelBak. If you need assistance with your order, please contact us at 800.798.7200.
We currently require the following order minimums:
Yes – we offer price breaks at 144, 540, 1080 & 5040 units. Place a custom print request through this website and one of our Customer Service Representatives will be in touch with pricing.
Depending on product availability and order complexity, a custom print order typically takes 30 days from the start of the project to delivery.
Yes. We can typically process rush orders. There will be a 30% up-charge for a one day rush and a 15 % up-charge for a three day rush. Pricing will be confirmed by a Customer Service Representative.
Absolutely. Additional art setups ($24/color) may apply
Bottle are sold as complete units so cap and bottle are not interchangeable. That being said, as long as an order meets the 72 units/bottle style a customer may order bottle colors in units of 12.
Yes. We offer color matching at $20 per matched color.
Vector-based graphics are preferrable: PDF, EPS or AI. If you use our online customization tool, it will accept those file types and save them for us to use later when we generate your final print-ready proof.
We can print a maximum of 7 colors.
Yes. There is a $0.43 per bottle per color fee. However, the first ink color is always waived.
Yes. Please provide you resale certificate at the time of purchase.
We do not accept returns unless the product is damaged.
A credit card authorization is required at the time of order approval. The card is not charged in full until the order ships.
Freight. Freight is usually 10-15% of the order total.
We ship UPS, but you are welcome to use your FedEx or UPS account number.
Usually 10-15% of the order total.
Yes. Inserts are an additional $0.12 per bottle. Labeling is an additional $0.08 per bottle.
Not at this time.
We pride ourselves on our Got Your Bak Lifetime Guarantee. If we build it, we'll bak it. However, due to the nature of custom printing, we cannot replace a specific print. If there is a manufacturing defect with the product, we will do our best to replace parts that have issues, but we cannot recreate the original print you may have purchased. Learn more at www.camelbak.com/warranty.
Yes. Please feel free to contact us at: 800.798.7200 during typical business hours.